Universalism
vs. Particularism.
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The universalist, or rule-based,
approach is roughly: "What is good and right can be defined and ALWAYS
applies." In particularist cultures, far greater attention is
given to the obligations of relationships and unique circumstances.
Take the case of trying to cross the street at the red light. In a very
rule-based society like the
On the contrary, in Asian societies like
Taiwan, where particularist judgements focus on the exceptional nature of
circumstances, it is likely to be OK with one if it is his/her brothers or
friends that violate the traffic rule. These people are not
"citizens", but their "friends" or
"brothers". This difference probably explains why there have
been difficulties in implementing a judicial system that is credible in our
country.
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Universalist
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Particularist
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Focus
is more on rules than relationships
Legal contracts are readily drawn up A trustworthy person is the one who honors his or her word or contract There is only one truth or reality which has been agreed to A deal is a deal |
Focus
is more on relationships than on rules
Legal contracts are readily modified A trustworthy person is the one who honors changing mutualities There are several perspectives on reality relative to each participant Relationships evolve |
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Reconciliation between Universalism and
Particularism: Adopt a central guidelines with local adaptation and
discretion. Some suggestions:
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For Universalist
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For Particularist
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Be
prepared for "rational", "professional" arguments and
presentations that push for your acquiescence
Do not take impersonal, "get down to business" attitudes as rude |
Be
prepared for personal "meandering" or "irrelevancies"
that do not seem to be going anywhere
Do not take personal, "get to know you" attitudes as small talk |
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Individualism
vs. Communitarianism.
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In a society where individualism
prevails such as the
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Individualism
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Communitarianism
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More
frequently use of "I" form.
Decisions made on the spot by representatives during negotiation People ideally achieve alone and assume personal responsibility Vacations taken in pairs, even alone |
More
frequently use of "We" form
Decisions referred back by delegate to organization People ideally achieve in groups which assume joint responsibility Vacations in organized groups or with extended family |
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Reconciliation between Individualism and
Communitarianism: Give clear objectives that need individual
initiative and accountability to succeed. Some suggestions are:
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For Individualists
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For Communitarians
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Show
patience when negotiating or discussing with communitarians
Notice that conducting business when surrounded by helpers means that his person has high status is his/her organization Communitarians' aim is to build lasting relationships |
Prepare
for quick decisions and sudden offers from individualists
Notice that Conducting business alone means that this person is respected by his/her company and has its esteem Individualists' aim is to make a quick deal |
Affective
vs. Neutral
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In relationships between people,
reason and emotion both play a role. Which of these dominates will
depend upon whether we are affective, that is we show our emotions, in which
case we probably get an emotional response in return, or whether we are
emotionally neutral in our approach. Members of cultures which are
affectively neutral do not express their feelings but keep them carefully
controlled and subdued. In contrast, in cultures high in affectivity,
people show their feelings plainly by laughing, smiling, grimacing, scowling
and gesturing; they attempt to find immediate outlets for their feelings.
Neutral cultures are not necessarily cold or
unfeeling, nor are they emotionally constipated or repressed. In fact,
the amount of emotion we show is often the result of convention.
Americans, for example, tend to be on the expressive side. Perhaps this
is because with so many immigrants and such a large country they have had to
break down social barriers again and again. Most Asian countries, in
contrast, belong to the neutral style.
There are a variety of problems of
communication across cultural boundaries which arise from the differences
between affective and neutral approaches. Analysis of verbal
communication patterns shows how they can result in different meanings
perceived by affective and neutral cultures. For instance, when talking
to another person, an oriental language speaker would allow relatively longer
silence between sentences, which is likely to be interpreted by western
people as a failure to communicate. Another example is that oriental
societies tend to have a much more monotonous tone of voice, which is a
symbol of self-control and respect. To some western cultures, however,
this monotonous pattern could be mistaken as lack of interest in
communicating. Things like touching other people, the space it is
normal to keep between people, and assumptions about privacy, are all
manifestations of affective or neutral cultures. The following is a
quick summary of these two cultural styles.
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Affective
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Neutral
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Reveal
thoughts and feelings verbally and non-verbally
Transparency and expressiveness release tensions Emotions flow easily, effusively, vehemently and without inhibition Heated, vital, animated expressions admired Touching, gesturing and strong facial expressions common Statements declaimed fluently and dramatically |
Do
not reveal what they are thinking or feeling
May (accidentally) reveal tension in face and posture Emotions often dammed up will occasionally explode Cool and self-possessed conduct admired Physical contact, gesturing or strong facial expressions often taboo Statements often read out in monotone |
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Reconciliation between Neutral and
Affective cultures: Recognize the differences, and refrain from
making any judgments based on emotions or the lack of them. Some more
suggestions:
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For Affectives
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For Neutrals
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Put
as much as you can on paper before a meeting
Lack of emotional tone does not mean that they are disinterested or bored, only that they do not like to show their hand Be prepared for discussions focused on the object and not so much on you as persons |
When
the affectives are expressing goodwill, respond warmly
The affectives' enthusiasm, readiness to agree or vehement disagreement does not mean that they have made up their mind Be prepared for discussions mostly focused on you as personas and not so much on the object being discussed |
Specific vs.
Diffuse
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This dimension measures how far
people get involved with other's life space. Take a research group as
an example. In specific-oriented cultures, the project leader would
segregate out the task relationship he/she has with a subordinate, and
insulates this "work relationship" from other dealings.
Therefore, the leader's authority only reaches where his/her work
relationship with the subordinate is defined, and each area in which the two persons
encounter each other is considered apart from the other. Work and life
are sharply separated in specific-oriented cultures life the
In diffuse cultures, however, life space and
every level of personality tends to permeate ALL others. For example, a
teacher would be treated by the student not only as an instructor in the
classroom, but also has certain influence on the student's home life.
The boss-subordinate relationship usually does not stop only in the office;
the boss is likely to have a say in other aspects of his/her employee's
personal life. Because of the importance of loyalty and the
multiplicity of human bonds, diffuse cultures tend to have lower turnover and
employee mobility. Most East Asian cultures are highly diffuse-oriented.
The following are some characteristics of both cultures.
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Specificity
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Diffuseness
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Direct,
to the point, purposeful in relating
Precise, blunt, definitive and transparent Principles and consistent moral stands independent of the person being addressed |
Indirect,
circuitous, seemingly "aimless" forms of relating
Evasive, tactful, ambiguous, even opaque Highly situational morality depending upon the person and context encountered |
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Reconciliation between Specific- and
Diffuse-oriented cultures: Recognize that privacy is necessary, but
that complete separation of private life leads to alienation and
superficiality. Some tips:
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For Specific-oriented People
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For Diffuse--oriented People
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Study
the history, background and future vision of the diffuse-oriented people
Let the meeting flow, occasionally nudging its process Respect a person's title, age, background connections |
Study
the objectives and principles of specific-oriented people
Be quick, to the point and efficient Do not use titles or acknowledge skills that are irrelevant to issues being discussed |
Achievement
vs. Ascription
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This dimension is about how
status is accorded to people in different cultures. The contrast
between an achievement culture and an ascriptive culture is not difficult to
understand. Achievement means that people are judged on what they have
accomplished and on their record. Ascription means that status is
attributed to you by things like birth, kinship, gender, age, interpersonal
connections, or educational record. The former kind of status is called
achieved status and the latter ascribed status. Achieved status refers
to doing; ascribed status refers to being. Take a look at the
difference from another angle. Achievement-oriented societies or
organizations justify their hierarchies by claiming that senior people have
"achieved more." In ascription-oriented cultures, however,
hierarchies are justified by "power-to-get-things-done." Here
are some examples.
Let's assume that you are being interviewed
by your potential boss and he/she is interested in knowing more about your
educational background. In an achievement culture, the first question
is likely to be "What did you study?" In contrast, this
question will more likely be "Where did you study?" and only if it
was a lousy university or one they do not recognize will this ascriptive
interviewer asks what you studied.
An application of the above understanding is
that designing a system which rewards people based solely on their individual
performance could be risky. An ascriptive-oriented superior could have
in his/her mind that he/she is by definition responsible for increased
performance. If rewards are to be increased, it has to be done
proportionately to ascribed status and not simply given to the person who may
have contributed the most. It should not be difficult how the
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Achievement-oriented
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Ascription-oriented
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Use
of titles only when relevant to the competence brought to a specific task
Respect for superior in hierarchy is based on how effectively his/her job is performed and how adequate their knowledge Most senior managers are of varying age and gender and have shown proficiency in specific jobs |
Extensive
use of titles, especially when these clarify your status in the
organization
Respect for superior in hierarchy is seen as a measure of your commitment to the organization and its mission Most senior managers are male, middle-aged and qualified by their background |
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Reconciliation between Achievement- and
Ascription-oriented cultures:Respect what people ARE so we can better
take advantage of what they DO. Some tips for getting along with both
styles:
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For Ascriptives
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For Achievers
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Respect
the knowledge and information of the achievers, even if you suspect they are
short of influence back home
Use the title that reflects how competent you are as an individual Do not underestimate the need of the achievers to do better or do more than is expected |
Respect
the status and influence of the ascriptives, even if you suspect they are
short of knowledge. Do not show them up.
Use the title that reflects your degree of influence in your organization Do not underestimate the need of the ascriptives to make their ascriptions come true |
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